Pre-launch notice — professional legal review required
All policy documents on this platform are placeholders and must be professionally drafted or reviewed by a qualified solicitor before public launch. The content below is indicative only and does not constitute legally binding policy until formally reviewed and approved.
Content Complaint Procedure
For employers, individuals, or third parties who wish to raise concerns about specific content.
Placeholder — this procedure must be finalised and reviewed by a solicitor before production launch.
Who can raise a complaint?
Any of the following may submit a content complaint:
- An employer or organisation named in a story
- An individual who believes they are identifiable in a story
- A third party whose confidential information may have been disclosed
- Any community member who believes content violates our guidelines
What information is needed?
- Your name, role, and relationship to the content
- A business or verified email address (not published)
- A direct link to or description of the specific content
- The exact statements you are concerned about
- Your reasons for the complaint
- A summary of any evidence you can provide
- The resolution you are requesting
- A declaration that you are authorised to make the complaint
Complaint categories
How we handle complaints
Received
Your complaint has been logged and acknowledged.
Risk review
The complaint is being reviewed for immediate risk.
Temporarily restricted
Content has been temporarily restricted while under review.
Awaiting author response
The content author has been asked to respond.
Under review
A moderator is actively reviewing the complaint.
Resolved
A decision has been reached and communicated.
Appealed
The decision is being reviewed on appeal.
Closed
The complaint process is complete.
Our content moderation principles
- We do not auto-delete content merely because it is disputed
- Content authors are given the opportunity to respond before major action is taken where appropriate
- All moderation actions require an internal reason and create an audit log
- High-risk content (threats, exposed personal data) may be temporarily restricted immediately pending review
- You may appeal any moderation decision, which will be reviewed by a different moderator
Submit a complaint
Complaint submission form coming soon. In the interim, please contact the platform operator directly. For urgent matters involving personal safety or immediate risk, please contact us immediately.